Tagging: Plan Refund
Reason - Billing Enquiries
Title - Plan Refund Related Query
Status - Solved
Template:
Dear Subscriber,
In reference to our recent conversation about your query concerning plan-related refunds, we have provided the necessary information. If you require further assistance or have additional questions, please do not hesitate to contact us through our chat service or by calling us at 01169656965. We are here to provide the support you need.
We sincerely appreciate your choice in selecting Excitel as your service provider.
Tagging: Security Deposit Refund
Reason - Billing Enquiries
Title - Security Deposit Refund Related Query
Status - Solved
Template:
Dear Subscriber,
In reference to our recent conversation about your query concerning Security Deposit Refund, we have provided the necessary information. If you require further assistance or have additional questions, please do not hesitate to contact us through our chat service or by calling us at 01169656965. We are here to provide the support you need.
We sincerely appreciate your choice in selecting Excitel as your service provider.
Tagging: Security Deposit Refund
Reason - Billing Enquiries
Title - Security Deposit Refund
Status - Open, Assigned to - Payment Team
SLA - within 48 hours
Template (for internal note):
Dear Team
The user has contacted us regarding the refund of their security deposit. Kindly investigate and promptly address this matter.
Template (for Public note):
Dear Subscriber,
We appreciate you bringing your concern regarding the refund of your security deposit to our attention and apologize for any inconvenience you've experienced. Following our recent telephone conversation, we have escalated your issue to the relevant team. They will be in touch with you shortly to further address and resolve the matter. In the meantime, you can track the status of your ticket through our mobile app.
Should you require additional assistance, please don't hesitate to contact us through our chat service or by calling us at 01169656965. We are committed to providing the support you need.
We sincerely appreciate your choice in selecting Excitel as your service provider
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