Outbound Notes

PP notes

Dear partner 
The user reported for no connectivity issue

1. Check if Local Ticket Exists? :: No 
2. Is ERP eligible for Local ticket :: No 
3. Check for Account Status :: Acc_Active 
4. Check for Device Status :: Inactive/Active 
5. Check Connection Status :: Conn_Inactive 
6. Check ONU Power Lights :: Power_On 
7. Check LOS light :: LOS_On 
8. Check PON Light :: PON_Off 
9. Switch ONU, Off/On :: 

IssueNot_Resolved 
Please check and help resolve the issue

TT update

This is a Non-Calling Ticket, If the User calls on any channel please ensure to complete Troubleshooting before moving forward.

24 hour TT update

Dear Subscriber,  

Thank you for raising your concern to us. We feel sorry for the inconvenience caused, we have forwarded your issue to our network partner. The maximum resolution time for your issue is 24 hours; we will try to fix it as soon as possible. Your patience is highly appreciated. For any further assistance please let us know or call us at 011-69656965. we will be glad to help you. Enjoy the services.

Thank you for choosing Excitel.

Connection shows Active

Dear Subscriber,

Thank you for letting us know about your concern. we feel sorry for the inconvenience however, we would like to inform you that as we have checked in our system internet connection is showing Active and hope you can use all the services. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, We will be glad to help you.

Thank you for choosing Excitel.

Another compaint on going 

Dear Subscriber,

Thank you for letting us know about your concern. We feel sorry for the inconvenience however, we would like to inform you that we are already working on your complaint (#000000). Hence, we are closing this ticket. For any further assistance, kindly call us on 011-69656965, we will be glad to help you.