Refund and Retention

Device drop request

Dear team,

The user wants to discontinue the services and submit the device.

Kindly collect the device from the user's end.

Alternative number: RNM 

Preferred time: ANYTIME

2nd Note

Dear partner

the user wants to terminate the connection and submit his device

we have asked the user to submit the device at your end

please proceed with the refund once the device is submitted.

Thank You

Closing North TT

Dear Subscriber As per the last telephonic conversation we have shared the relevant information over the call. Hence we are closing the case. For any further assistance, kindly call us at 011-69656965, We will be glad to help you.

Closing South TT

Dear Subscriber As per the last telephonic conversation we have shared the relevant information over the call. Hence we are closing the case. For any further assistance, kindly call us at 040-69656965, We will be glad to help you.

Connection Shifting Details

Dear Subscriber, Thank you for letting us know about your concern. we would like to inform you that we need some information related to connection shifting. Are you already shifted to the new address or you will? (if not kindly provide us, the room shifting date) Shifting Area: Same Area /Different Area? Old Address:- New Address:- Landmark:- Alternate Number:- Prefer Time:- Note: Kindly upload an attachment valid document of address proof in this ticket like (rent agreement, latest electricity bill, etc.)For any further assistance kindly revert us or call us on helpline number 011-69656965, We will be glad to help you. Thanks for choosing Excitel!"

 Note to Excitel

• The user wants to shift to another location where the Excitel is not available.

• The user is moving to another city/country for a long period of time.

• The user is not happy with the current services.

The Call  disconnected

Dear Subscriber,

Thank you for raising your concern to us. We would like to inform you that we tried to contact you on a registered number regarding your concern but could not reach you as you disconnected the call at your end Hence we are closing this complaint. For any further assistance, kindly call us on 011-69656965, we will be glad to help you

Dear Subscriber

Thank you for raising your concern, we would like to inform you that we tried to contact you, but you were busy at that moment. So, Please share your preferred time and alternate number, so that we can get back to you. For any further assistance, kindly call us at 011-69656965, and we will be glad to help you.

Dear Subscriber,

Thank you for sharing your concern with us, we feel sorry for the inconvenience, We Tried to call you for confirmation of your concern, But maybe you were not in the network area So your register number was " Not Reachable" So kindly share your alternate number or call us. For any further assistance, kindly call us at 011-69656965, and we will be glad to help you.

Dear Subscriber

Thank you for raising your concern to us. We would like to inform you that we tried to contact you but could not reach you as the call went unanswered. We request you to either share your alternate number. For any further assistance, kindly call us on 011-69656965, we will be glad to help you.

Wrong TT assign

Dear team this department only deals in excitel fiber and excitel fiber lite customer termination request 

Another complaint is going

Dear Subscriber,

Thank you for letting us know about your concern. We feel sorry for the inconvenience however, we would like to inform you that we are already working on your complaint (#3975589). Hence, we are closing this ticket. For any further assistance, kindly call us on 011-69656965, we will be glad to help you.

user call for device collection 

dear partner 

user call for device collection 

kindly arrange an executive visit for the device collection

kindly confirm  the status so that we can proceed with the refund.

kindly do needful 

Dear Subscriber,

 Excitel Regional Partner confirmed that the ONU device has been collected in good condition on DD/MM/YYY. The security amount will be refunded to you within  30 days of device collection.

For any further assistance kindly contact us on our customer support number 011-69656965 or you can click on http://onelink.to/qbw6t4 to contact us and share your concern to chat with executives through the application.

Thank you for choosing Excitel.

Need to submit the device at the partner's end

As per our telephone conversation, we request you to please submit your ONU device to the address given below within 2 weeks, so that your refund amount can be returned to you at the earliest.

ERP Name: 

Contact Person:

Mobile number: 

Address:

*"

Connection stopped note

Dear subscriber,

Thank you for contacting us and using Excitel App/Web portal…….we would like to inform you that as per we have checked in our system your account status your services will be stopped automatically once your recharge will be Expired. You can instantly renew your connection through the same App/Web portal by clicking on the online payment option. Hope it helps! For any further assistance kindly contact us on our customer support number 011-69656965, we will be glad to help you. Thanks for choosing Excitel.