Speed Issue : For Standalone ONU (1000 rupees)
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Restart your device.
Connect with Excitel wifi, open any browser, type speedtest.net.
Click on Start, let the test complete and share the results of the speed test on the ticket.
Create a Dial-up connection on your PC/laptop.
Unplug the LAN cable from the router and connect your system directly to your ONU device.
Press the Win+R key on your PC/laptop.
Type inetcpl.cpl in the Run dialog box and then click OK.
An Internet Properties window will appear, click on Connections.
Click on Add then click on Broadband (PPPOE).
Enter your internet Username and Password given by Excitel and then provide a Connection.
Name to your Broadband connection.
Click on Connect, click on set up the connection anyway in case it shows any error.
Press the Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK
Right-click on the dial-up created, go to Properties.
Enter “excitel” in the service name and then click on Options.
Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Click on the dial-up and then Connect. Kindly check the speed on the dial-up connection by running a speed test on speedtest.net.
Click on Start, let the test complete and share the results of the speed test on the ticket.
Please check the factors that can impact your Wi-Fi connection speed "https://bit.ly/3mbCalM".
For any further assistance please let us know or call us at 011-69656965. we will be glad to help you. Enjoy the services. Thank you for choosing Excitel.
Speed Issue: For ONU-N and ONU-AC (1300/2000 rupees)
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Restart your device, ensure that only a single device is connected to the ONU and you are nearby the ONU.
Connect with Excitel wifi, open any browser, type speedtest.net.
Click on Start, let the test complete and share the results of the speed test on the ticket.
For any further assistance please let us know or call us at 011-69656965. we will be glad to help you. Enjoy the services.
Thank you for choosing Excitel.
Frequent Disconnection Issue: For Standalone ONU (1000 rupees)
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we checked the sessions, there was frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile we would be working on your complaint. We expect to resolve the issue within 48 hours.
To help resolve your issue, we would need you to perform following steps:
Connect your PC/laptop directly with the internet cable by creating a Dial-up connection.
Unplug the LAN cable from the router and connect your system directly to your ONU device.
STEP 1. Press the Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. The Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press the Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right click on the dial up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Right click on the dial up and then Connect.
Press the win+R key on your system, type cmd and then enter.
Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
Attach the screenshot of ping results in the ticket.
Also, please monitor the connection on the direct wire for 2-3 hours.
For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you. Thanks for choosing Excitel!.
Frequent Disconnection Issue: For ONU-N and ONU-AC (2000 rupees)
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we checked the sessions, there was frequent disconnection. To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect your system directly with your ONU device with the help of a LAN cable.
Press the win+R key on your system, type cmd and then enter.
Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
Attach the screenshot of ping results in the ticket.
Also, please monitor the connection connected with the LAN cable for 2-3 hours.
For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you. Thanks for choosing Excitel!
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