Templates for FTTH and legacy network for degraded services.
Speed Issue: For Legacy Network
App Login - Check
Web Portal Login - Check
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect with Excitel wifi, open any browser, type speed.excitel.in.
Click on Start, let the test complete and share the results of the speed test on the ticket.
Create a Dial-up connection on your PC/laptop.
Unplug the internet cable from the router and plug it into the LAN port of your system.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. An Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Click on the dial-up and then Connect. Kindly check the speed on the dial-up connection by running a speed test on speed.excitel.in.
4. Click on Start, let the test complete and share the results of the speed test on the ticket.
For any further assistance kindly download the application through this link:
http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
Speed Issue: For Standalone ONU (750/1000 rupees)
App Login - Check
Web Portal Login - Check
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect with Excitel wifi, open any browser, type speed.excitel.in.
Click on Start, let the test complete and share the results of the speed test on the ticket.
Create a Dial-up connection on your PC/laptop.
Unplug the LAN cable from the router and connect your system directly to your ONU device.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. An Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Click on the dial-up and then Connect. Kindly check the speed on the dial-up connection by running a speed test on speed.excitel.in.
5. Click on Start, let the test complete and share the results of the speed test on the ticket.
For any further assistance kindly download the application through this link:
http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
Speed Issue: For ONU-AC (2000 rupees)
App Login - Check
Web Portal Login - Check
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect with Excitel wifi, open any browser, type speed.excitel.in.
Click on Start, let the test complete and share the results of the speed test on the ticket.
Connect your system directly with your ONU device with the help of a LAN cable.
Kindly check the speed by running a speed test on speed.excitel.in.
Click on Start, let the test complete and share the results of the speed test on the ticket.
For any further assistance kindly download the application through this link:
http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
Frequent Disconnection Issue: For Legacy Network
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we checked the sessions, there is frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect your PC/laptop directly with the internet cable by creating a Dial-up connection.
Unplug the internet cable from the router and plug it into the LAN port of your system.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. An Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Right-click on the dial-up and then Connect.
3. Press win+R key on your system, type cmd and then enter.
4. Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
5. Attach the screenshot of ping results in the ticket.
6. Also, please monitor the connection on the direct wire for 2-3 hours.
For any further assistance kindly download the application through this link:
http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
Frequent Disconnection Issue: For Standalone ONU (750/1000 rupees)
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we checked the sessions, there is frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
To help resolve your issue, we would need you to perform the following steps:
Connect your PC/laptop directly with the internet cable by creating a Dial-up connection.
Unplug the LAN cable from the router and connect your system directly to your ONU device.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. An Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Right-click on the dial-up and then Connect.
3. Press win+R key on your system, type cmd and then enter.
4. Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
5. Attach the screenshot of ping results in the ticket.
6. Also, please monitor the connection on the direct wire for 2-3 hours.
For any further assistance kindly download the application through this link:
http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
Frequent Disconnection Issue: For ONU-AC (2000 rupees)
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we checked the sessions, there is frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect your system directly with your ONU device with the help of a LAN cable.
Press win+R key on your system, type cmd and then enter.
Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
Attach the screenshot of ping results in the ticket.
Also, please monitor the connection connected with the LAN cable for 2-3 hours.
For any further assistance kindly download the application through this link:
http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
For General Queries/Issues:
Dear Subscriber
Than you for letting us know about your concern, we have received your complaint, it has been forwarded to the concerned team. We will get back to you as soon as possible.
For any further assistance kindly download the application through this link:
http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel
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