a) Speed Issue: For Legacy Network
App Login - Check
Web Portal Login - Check
Message Text as follows:-
Dear Subscriber,
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused to you due to the speed issue.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect with Excitel Wi-Fi, open any browser, and type speedtest.net
Click on Start, let the test complete, and share the results of the speed test in the ticket.
Create a Dial-up connection on your PC/laptop.
Unplug the internet cable from the router and plug it into the LAN port of your system.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. The Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Click on the dial-up and then Connect. Kindly check the speed on the dial-up connection by running a speed test on speed.excitel.in.
Click on Start, let the test complete, and share the results of the speed test in the ticket.
For any further assistance, feel free to contact us on 011-69656965 or download the application through this link: http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
b) Speed Issue: For Standalone ONU (750/1000 rupees)
App Login - Check
Web Portal Login - Check
Message text as follows:
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused to you due to the speed issue.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect with Excitel Wi-Fi, open any browser, type speedtest.net
Click on Start, let the test complete, and share the results of the speed test in the ticket.
Create a Dial-up connection on your PC/laptop.
Unplug the LAN cable from the router and connect your system directly to your ONU device.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. The Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Click on the dial-up and then Connect. Kindly check the speed on the dial-up connection by running a speed test on speed.excitel.in.
Click on Start, let the test complete, and share the results of the speed test in the ticket.
For any further assistance, feel free to contact us on 011-69656965 or download the application through this link: http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
c) Speed Issue: For ONU-AC (2000 rupees)
App Login - Check
Web Portal Login - Check
Message text as follows:-
Dear Subscriber,
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused to you due to the speed issue.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect with Excitel Wi-Fi, open any browser, type speedtest.net
Click on Start, let the test complete, and share the results of the speed test in the ticket.
Connect your system directly with your ONU device with the help of a LAN cable. Please make sure the LAN cable is plugged into LAN 1.
Kindly check the speed by running a speed test on speedtest.net
Click on Start, let the test complete, and share the results of the speed test in the ticket.
For any further assistance, feel free to contact us on 011-69656965 or download the application through this link: http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
d) Frequent Disconnection Issue: For Legacy Network
Message text as follows:
Dear Subscriber,
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we have checked the sessions, there is frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect your PC/laptop directly with the internet cable by creating a Dial-up connection.
Unplug the internet cable from the router and plug it into the LAN port of your system.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. The Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Right-click on the dial-up and then Connect.
Press the win+R key on your system, type cmd, and then enter.
Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
Attach the screenshot of the ping results in the ticket.
Also, please monitor the connection on the direct wire for 2-3 hours.
For any further assistance, feel free to contact us on 011-69656965 or download the application through this link: http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
e) Frequent Disconnection Issue: For Standalone ONU (750/1000 rupees)
Message text as follows:
Dear Subscriber,
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we have checked the sessions, there is frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
To help resolve your issue, we would need you to perform the following steps:
Connect your PC/laptop directly with the internet cable by creating a Dial-up connection.
Unplug the LAN cable from the router and connect your system directly to your ONU device.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. The Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Right-click on the dial-up and then Connect.
Press the win+R key on your system, type cmd, and then enter.
Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
Attach the screenshot of ping results in the ticket.
Also, please monitor the connection on the direct wire for 2-3 hours.
For any further assistance, feel free to contact us on 011-69656965 or download the application through this link: http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
f) Frequent Disconnection Issue: For ONU-AC (2000 rupees)
Message text as follows:
Dear Subscriber,
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we have checked the sessions, there is frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect your system directly with your ONU device with the help of a LAN cable.
Press the win+R key on your system, type cmd, and then enter.
Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
Attach the screenshot of the ping results in the ticket.
Also, please monitor the connection connected with the LAN cable for 2-3 hours.
For any further assistance, feel free to contact us on 011-69656965 or download the application through this link: http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
g) For General Queries/Issues:
Message text as follows:
Dear Subscriber,
Thank you for letting us know about your concern, we have received your complaint, it has been forwarded to the concerned team. We will get back to you as soon as possible.
For any further assistance, feel free to contact us on 011-69656965 or download the application through this link: http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services. Thanks for choosing Excitel.
g) For Assuring for Resolution/Complaint Already Forwarded:
Message text as follows:
Dear Subscriber,
Thank you for sharing your concern with us, we would like to inform you that we have forwarded your complaint to our concerned team. We will try to resolve it as soon as possible and the relevant extension will be added once the issue will be resolved, your patience is highly appreciated. For any further assistance kindly download the application through this link: http://onelink.to/qbw6t4, and contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you. Thanks for choosing Excitel.
Dear Subscriber
Thank you for sharing your concern with us, we would like to inform you that we are working on your request, your patience is highly appreciated. For any further assistance kindly download the application through this link: http://onelink.to/qbw6t4, and contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you. Thanks for choosing Excitel.
Dear Subscriber
Thank you for sharing your concern with us, we would like to inform you that we have forwarded your request to our concerned team and we will try to resolve it as soon as possible, your patience is highly appreciated. For any further assistance kindly download the application through this link: http://onelink.to/qbw6t4, and contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you. Thanks for choosing Excitel.
Dear Subscriber
Thank you for sharing your concern with us, we would like to inform you that we are working on your request and regret the inconvenience caused due to the delay as it is taking a little longer than expected, your patience is highly appreciated. For any further assistance kindly download the application through this link: http://onelink.to/qbw6t4, and contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you. Thanks for choosing Excitel
0 Comments