Unanswered
Dear Subscriber,
Thank you for raising your concern to us. We would like to inform you that we tried to contact you but could not reach you as the call went unanswered. We request you to either share your alternate number. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear Subscriber,
Thank you for addressing your concern to us. We feel sorry for the inconvenience caused, We tried to contact you but the call went unanswered on the Registered mobile number and alternate number. We request you to either share your alternate number or For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Solved
Dear Subscriber,
Thank you for raising your concern to us. We feel sorry for the inconvenience caused, As per the last telephonic conversation, you confirmed that the issue has been resolved. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear Subscriber,
Thank you for reaching out to us. As per the last telephonic conversation we had. and you confirmed that you will check the issue. if the issue persists you will re-open this ticket with the result. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear Subscriber,
As per the last telephonic conversation, you had confirmed that the issue is resolved on direct wire connection, for any further assistance, For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear subscriber,
Thank you for contacting us. We would like to inform you that the account has been recharged, So kindly use the services. For further assistance please feel free to reach out to us through our support number on 011-69656965, we will be glad to help you.
Thank you for choosing excitel."
Connection Shifted
Dear Subscriber,
Thank you for raising your concern to us. We feel sorry for the inconvenience caused, As per the last telephonic conversation, you confirmed that the connection has been shifted. for any further assistance kindly download the application through this link http://onelink.to/qbw6t4, We will be glad to help you.
Thank you for choosing Excitel.
Alternate Person
Dear Subscriber,
Thank you for raising your concern to us. We would like to inform you that we tried to contact you but could not reach you as the call went unanswered..and as per the last conversation on your alternate number (alternate number) we share the relevant information to the available person we informed that the issue has been resolved. if the issue persists you will call back or re-open this ticket with the result, For any further assistance, feel free to contact us on 011-69656965.
Thanks for choosing Excitel!.
Not At Premises
Dear Subscriber,
Thank you for reaching out to us. As per the last telephonic conversation we had, you were not at your premises. and you confirmed that you will check the issue after reached the premises, if the issue persists you can re-open this ticket with the result, For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Fiber
Dear Subscriber,
Thank you for letting us know about your concern. As per the last conversation with you over the call Informed Fiber Related Information For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Plan Info
Dear Subscriber,
As per the last conversation with you over the call Informed you of multi-month Plan information offers. For any further assistance, For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Service Extension
Dear Subscriber,
Thank you for sharing your concern with us. We apologize for the inconvenience caused to you. As per your complaint and session logs, we have added 1 Day of service extension to your account. Kindly login to https://my.excitel.com/ and go to Service Extension Info option to check your extension history For any further assistance, call us 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
STOP
Dear team
Firstly we need to stop old user ID.then we can proceed further
old ID noted for stop
No any Complaint
Dear Subscriber
Thank you for sharing your concern with us. We apologize for the inconvenience caused to you. We want to inform you that we did not find any complaint regarding any issue, and we found that connectivity was proper during the tenure. So according to the company norms, you are not eligible for the service extension. Hence we are closing this ticket.For any further assistance, feel free to contact us on 011-69656965.
Thank you for choosing Excitel!
Recharge
Dear Subscriber,
Thank you for sharing your concern with us. Please be informed, currently, your account is in deactivated status so we are unable to update service extension to your account.Please renew your account and let us know at 011-69656965 so that we can provide your service extension. For any further assistance, call us 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear Subscriber,
Thank you for raising your concern to us. we tried to contact you but could not reach you as the call went unanswered. we would like to inform you that your Account is Showing Deactivated due to Recharge Not Done, So Kindly Recharge the Account & use the services. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear subscriber,
Thank you for letting us know about your concern. we feel sorry for the inconvenience however, We would like to inform you that the account has been recharged successfully, So kindly use the services. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Disconnected
Dear Subscriber,
Thank you for raising your concern to us. We would like to inform you that we tried to contact you but the call gets disconnected in between conversation, Tried to call you back but your number went unanswered. We request you to either share your alternate number or For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Speed Issue
Dear Partner,
The user is still facing the same issue
The user does not have any laptop/pc available
User is connected via 5Ghz without any VPN and only 1 device is connected
User did a speed test on the phone results are:
Ping:- Ms.
Download:- Mbps
Upload:- Mbps
Kindly look into the matter
ASAP
Frequent Disconnection
Dear Team
As per the sessions, the user is getting Frequent Disconnection issue
Called the user for troubleshooting but the user did not answer the call
Changing the reason from speed to Frequent Disconnection
Thanks
Dear Subscriber,
Thank you for raising your concern to us. We would like to inform you that we tried to contact you on a registered number regarding your concern but could not reach you as the call went unanswered. As we have checked your account it shows that your connection is active for more than 17 hours and also as per the sessions it seems that your frequent disconnection issue has been resolved. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Another Complaint
Dear Subscriber,
Thank you for letting us know about your concern. We feel sorry for the inconvenience however, we would like to inform you that we are already working on your complaint (5338422). Hence, we are closing this ticket. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear Subscriber,
Thank you for letting us know about your concern. we feel sorry for the inconvenience however, We want to inform you that the complaint is already in the process so your services will extend automatically after the complaint resolution within 48 hours. if not kindly revert us or call us.For any further assistance, call us 011-69656965, we will be glad to help you.
Thank You For Choosing Excitel"
General Query
Dear Subscriber,
Thank you for raising your concern with us. We have informed the relevant information on the call. If the issue persists you will re-open this ticket within 72 hours, For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Hold
Dear Subscriber
We have shared your request with the Internal team and you will receive a call from them within 24 hours. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Monitor
Dear Subscriber,
Thank you for raising your concern to us. We feel sorry for the inconvenience caused, As per the last telephonic conversation, you confirmed that you will monitor the internet and contact us back if the issue persists. You may reopen this ticket or For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Router
Dear Subscriber,
As per your Request for WiFi Password Change, the information given Router configuration has been done by you. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Bank Details
Dear Team,
Here are the bank details of the user
Bank Name:
Account Holder Name:
Account No:
IFSC:
Please do needful
Thanks
Dear Subscriber,
Thank you for sharing your concern with us. We would request you to provide your bank account details either on this ticket through the Excitel portal or else send it on our email id - document@excitel.com so that we can proceed further:
Bank Name-
IFSC Code-
Account Number-
Account Holder Name-
For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Via Mail
Dear Team,
User will share the bank details via mail
Thanks
Relevant Team
Dear Subscriber
Thank you for sharing your concern with us, we would like to inform you that we have forwarded your request to our concerned team and we will try to resolve it as soon as possible, your patience is highly appreciated. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Revised Bill (GST)
Dear Subscriber,
Thank you for raising your concern with us. As you have requested, GST has been updated to the account, For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear Subscriber,
Thank you for raising your concern with us. As you have requested for the revised bill with the updated GST is attached with the ticket, For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Revised Bill(NAME)
Dear Subscriber,
Thank you for raising your concern with us. As you have requested for the revised bill with the updated NAME is attached with the ticket, For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Diff Add
Dear Subscriber
Thank you for sharing your concern with us, we would like to inform you that as we checked in our system that the GST certificate address and the connection address are different so we are unable to provide the GSTin revised bill. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Share the Docs(NAME)
Dear Subscriber,
Thank you for sharing your concern with us, we would like to inform you that kindly upload/attach the valid ID Proof (Aadhar/Voter Card/DL), in this Email ID document@excitel.com, after uploading the file in this email within 7 days the Correct Name will be updated in the Account/Bills, For any further assistance please let us know or call us at 011-69656965
Thank you for choosing excitel.
Share the Docs(GST)
Dear Subscriber,
Kindly upload/attach the file of GST Certificate in this ticket, document@excitel.com after uploading the file in this ticket within 7 days GST Number will be updated in the Bills, the GST Number will be reflected in the next bill. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
Shifting
"Dear Subscriber,
Thank you for letting us know about your concern. we would like to inform you that we need some information related to connection shifting.
1. Are you already shifted to the new address or you will? (if not kindly provide us, the room shifting date)
Shifting Area: Same Area /Different Area?
Old Address:-
New Address:-
Landmark:-
Alternate Number:-
Prefer Time:-
Note: Kindly upload an attachment valid document of address proof in this ticket like (rent agreement, latest electricity bill, etc.)
For any further assistance kindly revert us or call us on helpline number 01133447788, we will be glad to help you.
Thanks for choosing Excitel!"
Active
Dear Subscriber,
Thank you for reaching out to us. We feel sorry for the inconvenience and we would like to inform you that as we have checked your account it shows that your connection is active for more than 2 hours and also as per the sessions it seems that your frequent disconnection issue has been resolved For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear Subscriber,
Thank you for letting us know about your concern. we feel sorry for the inconvenience however, we would like to inform you that as we have checked in our system internet connection is showing Active for more than 11 hours, and hope you can use all the services. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
ISP Switch
Dear Subscriber,
Thank you for letting us know about your concern. as per the conversation, you have confirmed that you have switched to another ISP, Hence we are solving this ticket, For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Payment Pick-Up
Dear Partner,
The user wants to via cash
Please do needful
Thanks
No Connectivity
Dear Partner,
The connection is showing inactive for Less than 1 hour
Checked the radius log, no error is there
Checked sessions connectivity issue is there.
kindly look into the matter"
Dear Partner,
The connection is showing inactive for more than 1 hours
Checked the radius log, no error is there
Checked sessions connectivity issue is there.
kindly look into the matter
No Connectivity (Active)
Dear Subscriber,
Thank you for letting us know about your concern. we feel sorry for the inconvenience however, we would like to inform you that as per we have checked in our system connection is showing Active and hope cane to use all the services. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
Dear Subscriber,
Thank you for raising your concern to us. We feel sorry for the inconvenience caused; we have forwarded your issue to our network partner. The maximum resolution time for your issue is 24 hours; we will try to fix it as soon as possible. Your patience is highly appreciated. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
FD(TS 750/-)
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we checked the sessions, there is frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
To help resolve your issue, we would need you to perform the following steps:
Connect your PC/laptop directly with the internet cable by creating a Dial-up connection.
Unplug the LAN cable from the router and connect your system directly to your ONU device.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. An Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.
STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Right-click on the dial-up and then Connect.
3. Press win+R key on your system, type cmd and then enter.
4. Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
5. Attach the screenshot of ping results in the ticket.
6. Also, please monitor the connection on the direct wire for 2-3 hours.
For any further assistance kindly download the application through this link:
http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services.
Thanks for choosing Excitel.
FD(TS Normal)
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we checked the sessions, there is frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect your PC/laptop directly with the internet cable by creating a Dial-up connection.
Unplug the internet cable from the router and plug it into the LAN port of your system.
STEP 1. Press Win+R key on your PC/laptop.
STEP 2. Type inetcpl.cpl in the Run dialog box and then click OK.
STEP 3. An Internet Properties window will appear, click on Connections.
STEP 4. Click on Add then click on Broadband (PPPOE).
STEP 5. Enter your internet Username and Password given by Excitel and then provide a Connection Name to your Broadband connection.#3037385 STEP 6. Click on Connect, click on set up the connection anyway in case it shows any error.
STEP 7. Press Win+R key on your PC/laptop again and then type ncpa.cpl and click on OK.
Step 8. Right-click on the dial-up created, go to Properties.
Step 9. Enter “excitel” in the service name and then click on Options.
Step 10. Click on PPP Settings, click on “Negotiate multi-link for single-link connections” then click on OK.
Step 11. Right-click on the dial-up and then Connect.
3. Press win+R key on your system, type cmd and then enter.
4. Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
5. Attach the screenshot of ping results in the ticket.
6. Also, please monitor the connection on the direct wire for 2-3 hours.
For any further assistance kindly download the application through this link: http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services.
Thanks for choosing Excitel.
FD(TS 2000/-)
Dear Subscriber
Thank you for letting us know about your concern, we feel sorry for the inconvenience caused. As we checked the sessions, there is frequent disconnection.
To help and resolve your issue, we would need you to perform the following steps. These results will help us understand your issue better, meanwhile, we would be working on your complaint. We expect to resolve the issue within 48 hours.
Connect your system directly with your ONU device with the help of a LAN cable.
Press win+R key on your system, type cmd, and then enter.
Type ping google.com -t, wait for 25-30 results and then press ctrl+C to stop the ping command.
Attach the screenshot of ping results in the ticket.
Also, please monitor the connection connected with the LAN cable for 2-3 hours.
For any further assistance kindly download the application through this link:
http://onelink.to/qbw6t4, we will be glad to help you. Enjoy the services.
Thanks for choosing Excitel
Call Back
Dear Subscriber,
Thank you for raising your concern to us. as per the last telephonic conversation, you were not available at your premises for troubleshooting. And as discussed a callback is arranged after (TIME). For any further assistance feel free to call us at our new number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel!.
Relevant Team
Dear Subscriber
Thank you for sharing your concern with us, we would like to inform you that we have forwarded your request to our concerned team and we will try to resolve it as soon as possible, your patience is highly appreciated. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
Working
Dear Subscriber
Thank you for sharing your concern with us, we would like to inform you that we are working on your request and regret the inconvenience caused due to the delay as it is taking a little longer than expected, your patience is highly appreciated. For any further assistance kindly download the application through this link: http://onelink.to/qbw6t4, and contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
Device Collection Refunding
Dear Subscriber
Thank you for sharing your concern with us, we would like to inform you that Excitel Regional Partner will collect your ONU device, security amount will be refunded to you within 30 days from device collection in good condition.
EXCITEL
Dear Subscriber,
Excitel Regional Partner confirmed that the ONU device has been collected in good condition. The security amount will be refunded to you within 30 days. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
30 Days Process
Dear Subscriber,
Excitel Regional Partner confirmed that the ONU device has been collected in good condition on 22-Feb-2021. The security amount will be refunded to you within 30 days after the device collection. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
10 Bank Working Days
Dear subscriber,
Thank you for sharing your concern with us, we would like to inform you that we have initiated the security deposit refund and it will be refunded back to you within 10 bank working days. In case it does not reflect within the given time frame, we request you to send us the latest bank statement so that we can cross-check with the bank. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
Dear subscriber,
Thank you for sharing your concern with us, we would like to inform you that we have initiated the refund and it will be refunded back to you within 10 bank working days. In case it does not reflect within the given time frame, we request you to send us the latest bank statement so that we can cross-check with the bank. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
Dear subscriber,
Thank you for sharing your concern with us, we would like to inform you that we have initiated the security deposit refund on 13-Fab-2021 and it will be refunded back to you within 10 bank working days. Refund Reference ID e24f0562dfdc4107b2a2512e2e55d3d1. In case it does not reflect Kindly coordinate with your bank. For any further assistance kindly download the application through this link: http://onelink.to/qbw6t4, and contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you. Thanks for choosing Excitel.
Non Refundable Policy
Dear subscriber,
Thank you for sharing your concern with us, we would like to inform you that we do not have any refund policy as there are prepaid services. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
Continuing with Services
Dear subscriber,
Thank you for sharing your concern with us, we would like to inform you that as we checked in our system that you are using your connection without any interruption, hence we are closing this ticket. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
Device Collected
Dear Subscriber,
Excitel Regional Partner confirmed that the ONU device has been collected. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
Status OK
Dear Subscriber,
Excitel Regional Partner confirmed that the ONU device has been collected in good condition. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
ERP Portal Refund
Dear Subscriber,
The security amount has been refunded to your Excitel Regional Partner as you paid the Amount in Cash. You can collect the same from them. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for Choosing Excitel.
Internal TT
Dear Team,
Internal ticket(#000000) has been created for the same concern
Thanks
Hi Team,
Internal ticket(#00000) created or ONU refund
Thanks
Internal TT Closed
Hi Team,
As we tried to contact the user many time but the user is unreachable,
Due to the unreachability of the user, we have closed the Regular ticket, Hence closing this ticket also
Thanks
Dear Team,
Mail has been shared to stop the account
Thanks
Infra Cancel
Dear Subscriber
Thank you for sharing your concern with us, we would like to inform you that As per the request we are closing this ticket. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.
Thanks for choosing Excitel.
Boath connection Used
Dear Subscriber,
Thank you for raising your concern to us. We feel sorry for the inconvenience caused, We would like to inform you that both of the accounts are in use, Hence we are closing this ticket. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel.
ID Stop
Dear Subscriber,
Thank you for raising your concern to us. We feel sorry for the inconvenience caused, As per your request we have stopped your account. For any further assistance kindly reach out to us via Chat or Call us on 011-69656965, we will be glad to help you.
Thank you for choosing Excitel..
Refund Will Initiate
Dear subscriber,
Thank you for sharing your concern with us, we would like to inform you that we have initiated the security deposit refund will be initiated by 27-Jan-2021 and it will be refunded back to you within 10 bank working days. In case it does not reflect within the given time frame, we request you to send us the latest bank statement so that we can cross-check with the bank. For any further assistance kindly contact us via chat. You can also contact us on our customer support number 011-69656965, we will be glad to help you.Thanks for choosing Excitel.
Address Details
Dear Subscriber,
Thank you for letting us know about your concern. we would like to inform you that we need some information related to connection shifting.
1. Are you already shifted at the new address or you will? (if not kindly provide us, the room shifting date)
Shifting Area: Same Area /Different Area?
Old Address:-
New Address:-
Landmark:-
Alternate Number:-
Prefer Time:-
Note: Kindly upload an attachment valid document of address proof in this ticket like (rent agreement, latest electricity bill etc.)
For any further assistance kindly revert us or call us on helpline number 011-69656965 we will be glad to help you.
Thanks for choosing Excitel!"
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