Tagging: Plan Change Related Query (within 7 days of recharge)
Reason - Billing Enquiries
Title - Plan Change After Recharge Related Query
Status - Open, Assigned to Payment Team
SLA - within 48 hours
Template:
Dear Subscriber,
As per our recent conversation, we have provided the necessary information to you regarding your plan/recharge related query. If you require further assistance or have additional questions, please do not hesitate to contact us through our chat service or by calling us at 01169656965. We are here to provide the support you need.
We genuinely appreciate your decision to choose Excitel as your service provider, and we remain dedicated to delivering the best service experience for you.
Tagging: Plan Change Related Query (beyond 7 days of recharge)
Reason - Billing Enquiries
Title - Plan Change After Recharge Related Query
Status - Solved
Template:
Dear Subscriber,
Following our recent conversation, we've provided you with the necessary details regarding your plan related inquiry. Please note that plan changes can only be made within the first 7 days of recharge, as the GST is not registered during this period. Since it has been more than 7 days since your account was renewed, we regret to inform you that we are unable to change your plan at this time.
If you require further assistance or have additional questions, please don't hesitate to reach out to us through our chat service or by calling us at 01169656965. We are here to provide the support you need
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