Whenever a user reports for plan refund wherein either we have stopped providing the services in a particular area or the ERP is terminated due to some reason, a ticket will be created under Billing Enquiries and assigned to Payment team while informing the user that the refund will be done on pro-rata basis.
Tagging: Plan Refund
Reason - Billing Enquiries
Title - Plan Refund Due to Service Termination
Status - Open, Assigned to Payment Team
Template:
Dear Subscriber,
As per our recent conversation, we have provided the necessary information to you regarding service termination in your area due to unforeseen circumstances. We apologize for the inconvenience caused to you due to this. We are looking forward to connect you with another Excitel regional provider, however, pending days shall be refunded on a pro-rata basis in case the service is not restored. If you require further assistance or have additional questions, please do not hesitate to contact us through our chat service or by calling us at 01169656965. We are here to provide the support you need.
We genuinely appreciate your decision to choose Excitel as your service provider, and we remain dedicated to delivering the best service experience for you.
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