Payment Pickup Request/Query
When the user wants the payment to be collected from his premises for the renewal, the agent will create a ticket for payment pickup and assign it to PP.
Tagging:
Reason - Payment Pickup
Title - Payment Pickup Request
Status - Pending Partner
SLA - within 48 hours
Template:
Dear Partner
The user called for payment pickup request, with the payment to be collected from their location. The user will be available at his premises at [time]…am/pm on [date].
Please collect the payment and renew the services.
Tagging (in case the Payment Pickup request has been canceled by the ERP):
Dear Subscriber,
Thank you for raising your concern with us. We would like to inform you that your payment pickup request has been cancelled, now you can recharge your account online through my excitel app or via web portal my.excitel.com. We hope that we were able to answer your query, For any further assistance kindly reach out to us via Chat or Call us on 01169656965, we will be glad to help you.
Thank you for choosing Excitel.
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