ONU Configuration - Excitel

Mobile Master November 10, 2023

 ONU Configuration - Excitel


To configure the ONU, the supervisor will guide the user to open the ONU’s page. Checking the configuration becomes important when the user says he has made some changes in the settings too. For that also, we need to open the ONU’s page.

Once the page is logged in, the supervisor can get the configuration done by following the steps mentioned below:

Syrotech ONU Configuration:
Default IP:- 192.168.1.1 Username excitel, Password exc@123 for admin access.
For Read Only Username and Password is admin.
Through 192.168.1.1 we will open the web page & by credentials we access.

Configuration Process for WIFI ONU:-

  1. WAN Interface name is the profile of User id

  2. Mode:- Route is used for wireless ONU. Bridge for standalone ONU.

  3. Service:-

  • Internet:- When we have to connect ONU to Internet need to select   the Internet

  • TR069_Internet :- When ONU is configured for TR069 Server or Internet.

  • Voice _Internet_TR069:- When ONU is configured for Internet and Voice and enabling the TR069 services.

4. LAN:--Information about Lan port LAN1-1Gig and LAN2 100Mbps.

5. SSID for 2.4Ghz

6. SSID for 5GHz

7. DHCP enable/disable

8. Link mode:PPPOE

9. VLAN Mode:- Transparent (In case of GPON FTTH we need to add vlan)

10. Username and Password of PPPOE(User/ Customer)

11. Delete : from this we will delete the profile which was created for user (Point No 1)

12. Apply:   All configuration will save after applying


ONU Reset Cases Handling:

While doing NC TS, the agent can probe the user to confirm whether the device has been reset or not by asking the following questions:

  1. Ask if the user has pressed reset button on his device.

  2. Confirm if the wifi name that the user is connecting to is same or not.

  3. Confirm the LEDs status on the device (in this case, most of the times the internet LED is off and PON is on)

  4. Sometimes users themselves inform that they have reset the device.

Once we know that the device has been reset, the agent mentions the same information in the ticket and assign the ticket to the supervisor team.

The supervisor then checks the configuration by logging into the ONU’s page and reconfigures the ONU.

If required, only the supervisor has the access to reset and reconfigure the ONU.


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