On Fiber Connectivity/Frequent /Speed - Excitel

 No connectivity

Dear Partner,
Please find below the troubleshooting done by us on the No connectivity ticket:

1. Local Ticket - NA
2. User Session and Usage Inactive more than:-
3. Error found in Radius log - NA
4. Power Level at ONU - NA
5. Temp - NA
6. LOS:-
7. PON:-
8. Device Rebooted - YES
9. Status after rebooting
10. LOS:-
11. PON:-
12. Changes are done in the ONU/router Settings - NO
13. ONU Configuration Checked (if required) - NO
14. Port Down - NA
15. Port Number - NA

INMS & QCM SS attached
Kindly check and resolve asap

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The frequent issue on Fiber

Dear Partner

The user called for The Frequent disconnection issue Please find below the troubleshooting done by us on the Frequent issue ticket:

1. LOS -
2. PON -
3. ONU rebooted - Yes/No
4. LOS and PON Status before rebooting
5. LOS -
6. PON -
7. No changes in Wi-Fi settings
8. No error found in Radius Log
9. Router IP Ping result Attached in SS
10. Tracert result Attached in SS
11. NAS Ping Result result Attached in SS
12. Cisco Ping result Attached in SS
13. user not using VPN

SS for the reference of INMS

kindly check and get it to resolve

__________________________________________________________________________

Frequent Issue perform on Route This

Dear Partner

The user called for The Frequent disconnection issue Please find below the troubleshooting done by us on the Frequent issue ticket:

1. 
   
2. LOS -
3. PON -
4. ONU rebooted - Yes/No
5. LOS and PON Status before rebooting
6. LOS -
7. PON -
8. No changes in Wifi settings
9. No error found in Radius Log
10. All Route this SS attached
11. user not using VPN

SS for the reference of INMS

kindly check and get it to resolve

_________________________________________________________________________

ON Fiber Speed issue

Dear Partner

The user called for The Speed issue Please find below the troubleshooting done by us on the Speed issue ticket:

1. LOS -
2. PON -
3. ONU rebooted - Yes/No
4. LOS and PON Status before rebooting
5. LOS is red
6. PON is not blinking
7. No changes in Wifi settings
8. No error found in Radius Log
9. On Speed Test.net
10. Speedtest: Ping-
11. Downloading speed-
12. Uploading speed -
13. Router IP Ping result Attached in SS
14. Tracert result Attached in SS
15. Nas Ping Result result Attached in SS
16. Cisco Ping result Attached in SS
17. user not using VPN
18. Device Connected:-

SS for the reference of INMS

kindly check and get it to resolve

__________________________________________________________________________

Speed issue perform on Route This

Dear Partner

The user called for The Speed issue Please find below the troubleshooting done by us on the Speed issue ticket:

1. LOS -
2. PON -
3. ONU rebooted - Yes/No
4. LOS and PON Status before rebooting
5. LOS is red
6. PON is not blinking
7. No changes in Wifi settings
8. No error found in Radius Log
9. On Speed Test.net
10. Speedtest: Ping-
11. Downloading speed-
12. Uploading speed -
13. All route this SS attached
14. user not using VPN
15. Device Connected:-

SS for the reference of INMS
kindly check and get it to resolve