Speed Issue /Ping Losses

On the Router speed issue

Dear Partner,

The user called for the speed issue 

• The subscriber was connected to WiFi Router to PC/Laptop,
• Speedtest: Ping-
•  Downloading speed- 
• Uploading speed - 
• Router IP: 192.168.0.1 (Losses-    Latency-    )
• TRACERT google.com-  (Losses-  , Latency- ) 
• user not using VPN
• Device Connected:- 

kindly get it to resolve."

Direct On the Dial-up

Dear Partner,

The user called for the speed issue 

• The subscriber was connected to WiFi Router to PC/Laptop (Directly)
• Speedtest: Ping-
• Downloading speed- 
• Uploading speed - 
• Router IP: 192.168.0.1 (Losses-    Latency-    )
• TRACERT google.com-  (Losses-  , Latency- ) 
• user not using VPN 

Kindly check & get it to resolve.

Speed issue Resolve on call 

Dear Subscriber,

 Thank you for addressing your concern to us, As per the last telephonic conversation you confirmed that the Speed Issue has been resolved. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

                                                          On Testing

Dear Subscriber,

As per our telephonic conversation, you called for the 'SPEED ISSUE" you confirmed that you will check the issue on Dial-up connection, if the issue persists you will call back or re-open this ticket with the result,For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

Both on wifi and on lan cable speed issue

"Dear Partner,
The subscriber was connected to WiFi Router to PC/Laptop,

• Speedtest: Ping-
• Downloading speed- 
• Uploading speed - 
• Router IP: 192.168.0.1 (Losses- 0 % Latency- 1ms)

Now connected with PC/Laptop

• Speedtest: Ping-
• Downloading speed- 
• Uploading speed - 
• TRACERT google.com-  (Losses-  , Latency- )
• user not using VPN
• Device Connected:- 

kindly get it to resolve

No PC/Laptop

Dear Team, The subscriber was connected to WiFi Router to Mobile,Due to the subscriber does not have any PC/Laptop available, Kindly do the needful.