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Dear Payment Team,
Refund Will Initiate
Dear subscriber,
Thank you for sharing your concern with us, we would like to inform you that we have initiated the security deposit refund will be initiated by (DDMMYY) and it will be refunded back to you within 10 bank working days. In case it does not reflect within the given time frame, we request you to send us the latest bank statement so that we can cross-check with the bank. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.
Assigned to Payment team (note to Excitel)
Dear Payment Team,
The subscriber has been recharged online through citrus, but Account not recharged.I checked citrus Status: Failed/FORWARDEDmerchant txn ID is: on Dated: Kindly Check & Resolve asap.
Recharge Failed on Citrus Note to customer
Dear subscriber,
Thank you for contacting us. We would like to inform you that the Online payment made by you has been Failed, Kindly recharge your account again to get the services. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.
Thank you for choosing excitel."
7 to 10 bank Working Days Note to customer
Dear Subscriber,
Thank you for letting us know about your concern. we feel sorry for the inconvenience however, We would like to inform you that the payment you have made online has been failed & if your balance deduction from the bank so in this process, your payment will be auto refunded to you within 7-10 Bank working days as it is not processed successfully at our end. In case if it doesn't then please attach the latest bank statement to the same ticket. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.
Thank you for choosing excitel."
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