Browsing Issue

 Click for more details-----👉Troubleshoot  

Dear Team,

The user called for the Browsing Issue

• The subscriber connected to the PC/Laptop directly,
• subscriber not able to open any website like www.google.com/Facebook.com/Yahoo.com)
• Deleted browsing history, Cache, Temporary files, Proxy Setting - ok
• Checked with other Brower issue the same. Disable Firewalls/Antivirus.
• Nslookup Ping Result  
• TRACERT Ping Result google.com =10.1.192.1 (Losses - 0% Latency -2ms)
• Ipconfig /flushdns (Enter) & Ipconfig /release (Enter)

Ipconfig /renew (Enter), restart PC/Laptop, (user will upload this file) Still not able to use any site same Error. 

Kindly get it to resolve"

                                                                            On All Website

Dear Team,

The user called for the Browsing Issue

• The subscriber connected to the PC/Laptop directly,
• subscriber not able to open any website like www.google.com/Facebook.com/Yahoo.com)
• Deleted browsing history, Cache, Temporary files, Proxy Setting - ok
• Checked with other Brower issue the same. Disable Firewalls/Antivirus.
• Nslookup<>www.yahoo.com> error- ? / Ping that website
• TRACERT google.com =10.1.192.1 (Losses - 0% Latency -2ms)
• Ipconfig /flushdns (Enter) & Ipconfig /release (Enter)
• Ipconfig /renew (Enter), restart PC/Laptop, (user will upload this file) Still not able to use any site same Error. Kindly get it to resolve"

 

                                                                  Resolve on call

Dear Subscriber, Thank you for addressing your concern to us, As per the last telephonic conversation you confirmed that the Browsing issue has been resolved. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

Static IP gaming issue

Dear Subscriber,

Thank you for contacting us...... we feel sorry for the inconvenience

caused to you and we would like to inform you that the actual speed can be tested only when the internet cable is connected to the system directly so please check once via dial-up connection and kindly share the screenshot and if you need help for creating the dial-up connection. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

Browsing Issue -Excitel