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Excitel Plans
Legacy Troubleshoot
No Connectivity
Fiber Troubleshoot
Browsing Issue
No Connectivity (No LED/Single LED)
No Connectivity (With LED
Speed Issue-Ping Losses
Connectivity on Fiber
Degraded Services
Device Configuration
Frequent Disconnection
General Query
SOP
Speed Issue /Ping Losses
Troubleshoot
Account Related
Connection Shifting Request
Excitel contributor
Exclamation Mark (Direct)
FTTH NC ONU 1G Troubleshoot (Testing)
Feasibility checker
Fiber ONU Password
GST Number update request
Name Correction Request
New Fiber ONU Password - Excitel
ONU
OTT Plan
PAYMENT FAILED AMOUNT DEDUCTED
Plan Change beyond 7 days of recharge (request) - Excitel
Plan Refund / Security Deposit Refund
Plan Refund Due to Service Termination of ERP - Excitel
Plan/Recharge Related Query
Process
Proxy Server issue
Reason-wise Tagging and Documentation
Recharged on Wrong ID
Renewal issue
Router Configuration & WiFi password
Service Extension
TSE/Selfcare
Termination causes
The call got disconnected
WiFi Password Change
WiFi Router
others
outbound Notes
portal/Internet password
recharge/plan related query
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outbound Notes
Outbound Notes
Reason-wise Tagging and Documentation
Reason-wise Tagging and Documentation
Degraded Services
SMS Templates : Degraded Services
Degraded Services
Templates for Degraded Services
TSE/Selfcare
Templates for TSE/Selfcare
No Connectivity
Templates for NC
WiFi Router
WiFi Router - Types and Performance
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