Excitel Fiber is a new ultra-high-speed Broadband Internet service specially designed for the home, delivered through end to end fiber optical network.
Excitel Fiber provides NO FUP speeds starting from 100 Megabits and up to 1 Gigabit (1000 Megabits) per second which enables unlimited 4K videos without buffering.
It's pure Fiber To the Home (FTTH) technology that combines unimaginable speeds with high stability of the connection that doesn't depend on the weather conditions and power fluctuations.
Excitel Fiber Benefits:-
Ultra-high-speed from 100-1000 Mbps
Pure fiber - no fluctuations from weather or electrical power
No FUP, 4K quality without buffering.
Excitel Fiber in your area: AVAILABLE
Refundable security deposit: Based on the ONU device selected
Fiber device and Fiber Installation: FREE
Upgrade time: within 30 days
Due to very high demand, the installation will happen within 30 days after the application. Your current service will be uninterrupted.
The user can show his interest by opting for it from his portal. Payment needs to be done online from the app/portal under “Infrastructure Change”. A ticket will be created automatically under Infrastructure Change and the agent needs to assign it to “Pending Partner”. Once the installation is done, ERP will close the ticket.
Terms & Conditions :
Price is exclusive of taxes.
Refundable security deposit based on the ONU device selected.
No installation fee or any additional cost for upgradation.
All Speeds advertised are guaranteed only on Wired Connectivity (Ethernet cable) to the Router. Speeds over WiFi might vary based on many factors.
3 types of ONU devices are being offered to the users:
Standalone ONU 1G - Refundable Security deposit - Rs 1000 (This will require an additional WiFI router).
ONU WiFi AC - Refundable Security deposit Rs. 2000
UPDATE: 1G ONU Security Amount revised from 1st of March 2021
From 01st March 2021, 1G ONU Security Amount has been revised. Please read the below pointers carefully and share correct information with the customers.
New Installation ticket created after 1st March - Customer has to pay 1000 Rs for 1G ONU
Infra change ticket created after 1st March - Customer has to pay 1000 Rs for 1G ONU
Infra change ticket created before 1st March and paid 750 Rs but the connection is getting installed after 1st of March - Customer need to pay the balance or remaining 250 Rs for getting 1G ONU installed
Device faulty ticket created for 1G ONU where the customer had paid 750 Rs earlier - Customer need to pay the balance or remaining 250 Rs for getting 1G ONU replaced
Note: The amount is Security Amount for 1G ONU.
Customer Installation Guidelines:
Step 1:
Sales Person verifies the feasibility and educates the customer on the models of ONU with the respective security deposit & the associate throughput.
Excitel Provides 2 models of ONU:
ONU 1G :
Security Deposit: 1000 Rupees Refundable
The customer needs his Own Wi-Fi Router in this case and max possible speed will depend on the Type of Customer Router deployed
ONU + WiFi-AC :
ONU with Inbuilt Dual-Band WiFi Router
Security Deposit: 2000 Rupees Refundable
Wi-Fi Throughput up to 300 Mbps @ 5 Meter Distance
The Speed will start dropping as the distance from the ONU increases
Speed on 5G should be between 240 to 270mbps
Speed on 2.4G should be between 40 to 60mbps
Step 2:
Post Verification of CAF the ERP register the Customer in Pro-care & and Install the connection within the following benchmarks :
An Optical Power level of ONU Threshold:
Acceptable Rx Power Level is -12 to -28 dBm
Acceptable Tx power level is from 0.5 to 4 dBm
The temperature should be up to 65-degree Celsius
SSID Configuration For Wifi Access -
Wifi-N Single Band: One SSID 2.4 GHZ
Wifi-AC Dual Band: Two SSID ( 2.4 GHZ & 5GHZ)
Note :
5GHZ is a low interference band with high throughput, the speed of 100/200/300 is achievable on the 5Ghz band only. The 5GHZ frequency travels at a shorter range and doesn't go through walls
The 5GHZ transmission is possible if the handheld device supports dual-band, only high-end handheld devices support 5 GHZ. Any handheld device loses 5GHZ latching within 5 to 10 meters
2.4 GHZ is supported on all handheld device at longer distances and are automatically latched once 5GHZ spectrum is out of coverage. The maximum throughputs achievable on 2.4 GHZ is between 40 Mbps to 60 Mbps
Rx Power Level acceptable is -12 to -28 dBm & above cases we can directly assign the cases to the partner.
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