No connectivity
Dear Partner,
Please find below the troubleshooting done by us on the No connectivity ticket:
Local Ticket - NA
User Session and Usage Inactive more than:-
Error found in Radius log - NA
Power Level at ONU - NA
Temp - NA
LOS:-
PON:-
Device Rebooted - YES
Status after rebooting
LOS:-
PON:-
Changes are done in the ONU/router Settings - NO
ONU Configuration Checked (if required) - NO
Port Down - NA
Port Number - NA
INMS & QCM SS attached
Kindly check and resolve asap
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The frequent issue on Fiber
Dear PartnerThe user called for The Frequent disconnection issue Please find below the troubleshooting done by us on the Frequent issue ticket:
LOS -
PON -
ONU rebooted - Yes/No
LOS and PON Status before rebooting
LOS -
PON -
No changes in Wifi settings
No error found in Radius Log
Router IP Ping result Attached in SS
Tracert result Attached in SS
Nas Ping Result result Attached in SS
Cisco Ping result Attached in SS
user not using VPN
SS for the reference of INMS
kindly check and get it to resolve
__________________________________________________________________________
Frequent Issue perform on Route This
Dear PartnerThe user called for The Frequent disconnection issue Please find below the troubleshooting done by us on the Frequent issue ticket:
LOS -
PON -
ONU rebooted - Yes/No
LOS and PON Status before rebooting
LOS -
PON -
No changes in Wifi settings
No error found in Radius Log
All Route this SS attached
user not using VPN
SS for the reference of INMS
kindly check and get it to resolve
ON Fiber Speed issue
Dear PartnerThe user called for The Speed issue Please find below the troubleshooting done by us on the Speed issue ticket:
LOS -
PON -
ONU rebooted - Yes/No
LOS and PON Status before rebooting
LOS is red
PON is not blinking
No changes in Wifi settings
No error found in Radius Log
On Speed Test.net
Speedtest: Ping-
Downloading speed-
Uploading speed -
Router IP Ping result Attached in SS
Tracert result Attached in SS
Nas Ping Result result Attached in SS
Cisco Ping result Attached in SS
user not using VPN
Device Connected:-
SS for the reference of INMS
kindly check and get it to resolve
Speed issue perform on Route This
Dear Partner
The user called for The Speed issue Please find below the troubleshooting done by us on the Speed issue ticket:
LOS -
PON -
ONU rebooted - Yes/No
LOS and PON Status before rebooting
LOS is red
PON is not blinking
No changes in Wifi settings
No error found in Radius Log
On Speed Test.net
Speedtest: Ping-
Downloading speed-
Uploading speed -
All route this SS attached
user not using VPN
Device Connected:-
SS for the reference of INMS
kindly check and get it to resolve
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