General Query

 General Query

Dear Subscriber,
Thank you for letting us know about your concern. as per you want information related <>, we hope that we were able to answer your query, For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

Call Confirmation (closer)

Dear Subscriber,
Thank you for letting us know about your concern. As per the last conversation with you over the call we resolved your query, we hope that we were able to answer your query, For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

Answer on the call

Dear Subscriber,

Thank you for letting us know about your concern. As per the last conversation with you over the call we have answered all your query, hence we are closing this ticket,
For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

 Login issue 

Dear Subscriber,
Thank you for letting us know about your concern. we feel sorry for the inconvenience, however, As per last telephonic conversation with you, you were unable to login to the portal, we had you confirmed that your issue has been resolved. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

Dear Subscriber,
Thank you for contacting us, as per last telephonic conversation with you, you were unable to login to the portal, I told you to Use a Desktop/Laptop Instead of a Mobile for Login, we hope you are able to use all the services.
For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

not available on the premises

As per conversation,

you called for a connectivity issue but at that time you were not available at your premises, As you confirmed to us that you will call back us for troubleshooting. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

RJ-45 Connector issue

Dear Partner, The subscriber was connected to a WiFi router. The RJ-45 connector is loose or damaged. for that reason, the connection is doing intermittent disconnection& The WAN Light sometimes blinks and sometimes not, Kindly Get it Resolve! 

                    Resolve on call

Dear Subscriber, Thank you for addressing your concern to us, As per the last telephonic conversation you confirmed that there is no RJ-45 Connector issue has been resolved. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4  or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."