No Connectivity (With LED,

 

  Connected to WiFi router

Dear Partner

The user called for the No Connectivity issue

• Connected through WiFi router. 
• WAN/Internet Led status - On/Off
• Changes in router settings - Yes/No
• Restarted the router
• No error found in Radius Log

It seems there is some physical wire issue.

Kindly Get it Resolve.

                                                                                 Resolve on call

"Dear Subscriber,
Thank you for addressing your concern to us, As per the last telephonic conversation we had you confirmed that your "No Connectivity" issue has been resolved. For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4  or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

                                                                                         No PC/Laptop

Dear Partner,

The user called for the No Connectivity issue

• The subscriber was connected to the WiFi router. 
• The Wan Light is blinking on the router, 
• the subscriber did not change any router configuration setting, 
• The issue was the same after reboot, 
• Note:-Due to the subscriber does not have any PC/Laptop available, 
• Prefer Time NA
•  Alternate No. NA

Kindly Get it Resolve.

                                                                                       With PC/Laptop/error 651.

Dear Partner,

The user called for the No Connectivity issue

• The subscriber was connected to the direct wire. 
• The Wan Light is blinking on the router, 
• subscriber did not change any router configuration setting, 
• The issue was the same after reboot,  
• tried to connect directly it's showing error 651.
• Prefer Time:NA
•  Alternate No. NA

Kindly Get it Resolve.