No Connectivity (No LED/Single LED)

Dear Partner,

The user called for the Connectivity issue

The subscriber was connected to a WiFi router.
The Wan Light was not blinking on the Router,
the subscriber has Rebooted the Router,
After rebooting the router The Wan Light was not blinking on the Router,

The issue Issue was the same after troubleshooting. It seems there is some physical wire issue. Kindly get it resolve.

Resolve on call

"Dear Subscriber,
Thank you for addressing your concern to us, As per the last telephonic conversation we had you confirmed that your "No Connectivity" issue has been resolved.For further assistance please feel free to reach out to us through our mobile App http://onelink.to/qbw6t4 or revert us on 011-69656965, we will be glad to help you.

Thank you for choosing excitel."

No Connectivity (No LED/Single LED)